We're open for business.

You’re probably reading this from your couch, bed, balcony, garden or at your newly improvised home office in your living room. We hope you’re well. For the first time in our company’s history, we too are working from home to inform you about the special measures that we’ve taken:


OUR E-SHOP IS OPEN
Our e-shop, available at americanvintage-store.com, is staying open and will prepare and ship your orders safely.


FREE DELIVERY
We’re offering free delivery to your home for all orders placed online at our e-shop.


DOUBLE YOUR LOYALTY POINTS
Extra points! Starting 20 March 2020, and until our services return to normal, we’ll double your loyalty points for all online orders.


SIMPLIFIED RETURNS
We’re temporarily extending our regular return policy to 60 days instead of 30 for any purchases made since 1 March 2020 (inclusive) at any of our American Vintage stores and online.


DELIVERY TERMS
All orders are being delivered “contact-free”, meaning the delivery person will leave your package on your doorstep. They’ll let you know when your package has been delivered, either by ringing the doorbell or sending you an email or text message. When you place your order, please remember to give all the information we’ll need to deliver right to your home. The delivery times for your orders could be impacted by the restrictions in place in Europe. However, we assure you that all deliveries are being maintained, except in areas under total lockdown. To find out more about shipments made with La Poste (France, Switzerland, Luxembourg, Malta and Cyprus) click here for UPS shipments (United Kingdom, Italy, Germany, Spain, Portugal, Greece, Austria, Belgium, Denmark, Estonia, Finland, Ireland, Latvia, Lituania, Netherlands, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Norway, Monaco, Singapore and Hong Kong) click here. If you have any questions or concerns about an order you have placed, please consult the websites of our delivery partners or contact our customer service.


OUR STORES
Some of our stores are temporarily closed to help reduce the spread of COVID-19. However, we are delighted to have reopened several stores in the following countries over the past few days :

- Austria
- Belgium
- Denmark
- France
- Germany
- Hong Kong
- Israel
- Italy
- Luxembourg
- Netherlands
- Pourtugal
- Spain
- Sweden
- Switzerland
- United Arab Emirates

Click here for a list of open stores, with addresses, contact information and opening hours.

At a time when we cannot physically express the human contact we value so dearly, we choose to remain positive, connected, kind and human-focused, while complying with the new safety standards implemented in the fight against the COVID-19 epidemic:

- All members of staff will now be wearing protective masks
- All surfaces (floors, cash registers, fitting rooms, racks, seating, tables and rails) will be frequently disinfected using appropriate products
- Hand sanitizer will be available at various locations in store
- We will be ensuring that staff regularly wash their hands or use hand sanitizer
- Items will be sold in their polybags

These strict rules will help keep you, our in-store staff and our logistics partners safe.


OUR COMMITMENTS
Thousands of men and women carers are fighting against the COVID-19 epidemic every day. From the very beginning of this health crisis, American Vintage contacted healthcare facilities in the region where we’re based – the South of France – in order to identify the needs of healthcare professionals and see what we could do to help.
We have also set up a supply chain for protective masks and gowns for hospital staff in the Marseille region. Every week, we can deliver over 15,000 masks and gowns.
Finally, we have teamed up with the FASK collective, an organisation sewing for charity in the South of France, donating 50,000 metres of elastic and thread so that they can produce additional protective equipment.
Our actions and donations are just a start. We intend to continue in the long run. We’re staying in close contact with health workers at various healthcare facilities in the South of France, closely monitoring any changes to their needs in order to meet them through concrete action wherever we can.


STAY IN TOUCH
The entire team at American Vintage is committed to assisting and connecting with you. If you have any questions, please contact us by email, by phone and on social media.


Thank you for your support,
American Vintage